Foreword 

The protection of your data and the preservation of your privacy are important to us. As such, you can expect us to handle your data sensitively and carefully and to ensure a high level of data security.

We collect and use your personal data exclusively within the framework of the applicable legal provisions, in particular the Swiss Federal Act on Data Protection (FADP) and the associated Ordinance (DPO) and, where applicable, the European Data Protection Regulation (GDPR). 

In this privacy policy, we inform you about the most important aspects of data processing in our company and about the data protection rights to which you are entitled. The privacy policy describes how we collect and process your personal data when you visit our website or use our services.

Personal data (hereinafter also referred to as "data") is information that makes it possible to identify a natural person. 

Please note that we are in no way legally responsible for the content on the links provided and do not assume any liability for it. The data processing on the linked websites is subject to the data protection regulations of their specific operators. 

1 – What data do we collect? 

• Inventory data (for example, personal master data, names and addresses)
• Contact details (for example, email, telephone numbers)
• Content data (for example, text input, number input, photographs, videos)
• Usage data (for example, web pages visited, interest in content, access times)
• Meta/communication data (for example, device information, IP addresses)
• Vehicle data (for example, licence plate number)

2 – Who is affected by our data processing?

Users and visitors of the online offers as well as customers in our retail establishments, service and product purchasers (hereinafter referred to as "Users") of all our companies and businesses.

3 – How do we use your personal data?

We process your personal data for the following purposes:

• To display and optimise website content
• At your request, to contact you and/or inform you regularly about our news and offers (newsletter)
• To present, provide and deliver products and services
• In the handling of our (forthcoming) business relationship with you
• Marketing
• Applications 
• To provide contractual services
• To organise competitions
• Web analytics and remarketing
• Demand analyses to address the customer directly and for customer acquisition
• Analysis of calls
• Market and opinion research
• Litigation, arbitration, investigations and other proceedings/legal requirements.

4 – To whom do we disclose your personal data?

If we disclose or transfer personal data to other companies or otherwise grant them access, this is done mainly on the basis of your interests (e.g. handling our business relationship with you), our legitimate interests and to simplify administrative matters.

We may disclose your personal data to the following categories of recipients: 

• Group companies
• Internal bodies or organisational units that need your data to fulfil our contractual and legal obligations or in the context of processing and implementing our legitimate interests,
• Jaguar Land Rover Deutschland GmbH, Campus Kronberg 7, D-61476 Kronberg im Taunus, Tel: +49 6173 3271-0, email: DSchutz@jaguarlandrover.com as the European headquarters for the manufacturer Jaguar Land Rover Limited and the main point of contact for the European importer markets,
• Jaguar Land Rover Limited, registered office: Abbey Road, Whitley, Coventry, CV3 4LF, United Kingdom, email:  https://www.landrover.co.uk/contact-us.html as vehicle manufacturer, guarantor and parent company,
• IT service providers
• Credit assessment companies 
• Logistics partners
• Subcontractors
• Service providers
• Market research companies
• National and foreign authorities, agencies or courts

If we use processors to provide our services, we take the necessary technical and organisational measures to protect your privacy in accordance with the relevant applicable data protection regulations.

1 – Collection, processing and use of your data in detail

1.1 – Visiting our website/server log files

When you visit our website, our servers temporarily store the following information in a log file, the "server log files": 

• IP address of the requesting computer
• Date and time of access/retrieval
• Name and URL of the retrieved data
• Operating system of your computer and the browser you are using
• Country from which our website is accessed
• Name of your Internet access provider
• Time zone difference from Greenwich Mean Time (GMT)
• Content of the request (concrete page)
• Access status/http status code
• Data volume transferred in each case
• last visited website
• Browser settings
• Language and version of the browser software
• Enabled Browser Plugins

The processing of this data is carried out for the purpose of enabling the use of our website (connection establishment), to ensure system security and stability on a permanent basis, to optimise our offer as well as for internal statistical purposes and thus on the basis of our legitimate interests. A transfer of this data to third parties or any other evaluation does not take place.

To improve the performance on the website, the data is transmitted to a service provider to temporarily store the data.

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of your data for the provision of the website, this is the case when the respective session has ended. 

1.2 – Newsletter

On our website you have the possibility to subscribe to our newsletter. With it we inform you about us and our offers.

If you subscribe to newsletters, the information marked with * is mandatory. The rest is optional: 

• Salutation*
• Name and first name*
• Email address*
• Telephone number*

The mandatory information is required to send you the newsletter. The provision of further personal data is voluntary and will be used to address you personally. 

The dispatch of the newsletters and the associated performance measurement are based on your consent or, if consent is not required, on our legitimate interests in direct marketing or optimisation of our offer.

For the registration to our newsletter, we use the double opt-in procedure. This means that after registration you will receive an email in which you must click on a link to confirm your registration. This confirmation email serves to verify that you, as the owner of the email address, have authorised the receipt of the newsletter. 

We also store your IP address and the time of registration and confirmation. The purpose of this procedure is to prove your registration and, if necessary, to be able to clarify a possible misuse of your personal data. 

You have the option to unsubscribe from the newsletter at any time and to revoke the consent you have given. To do this, click on the corresponding button (link) in the newsletter sent to you. You will find this unsubscribe link at the end of each newsletter. Alternatively, you have the option to send your revocation by email to info@jaguarlandrover.ch. 

Your personal data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. Your registration data will therefore be stored until you unsubscribe from the newsletter or you revoke your consent or object.

1.3 – Contacting

When you contact us (for example, by contact form, email, live chat, telephone or via social media), your contact details and the information you provide for conversation with you will be processed for the purpose of processing your request and handling it.

The following information marked with * is mandatory when using the contact form. The rest is optional:

• Salutation*
• First name*
• Name*
• Company
• Address*
• Postcode*
• Town*
• Email address* 
• Telephone*

The mandatory information is required to process your request. The voluntary provision of further data facilitates the processing of your request and enables us to provide you with more detailed information. 

Your data will be used exclusively for the processing of the conversation or the request. 

The basis for the processing of contact requests is usually our legitimate interest in processing your enquiry within the meaning of Art. 6 (1) (f) GDPR. Our legitimate interest in processing within the meaning of Art. 6 (1) (f) GDPR is to communicate with you quickly and to answer your enquiries. Should we process your data for the performance of a contract to which you are a party or for the implementation of pre-contractual measures, this shall serve as the basis for the processing.

You can object to this data processing at any time. Please send your objection by email to info@jaguarlandrover.ch.

As a rule, your personal data will be deleted as soon as the request you have made has been dealt with. This is the case if the circumstances indicate that the matter in question has been conclusively clarified, the deletion is not precluded by any statutory retention periods and we are not in a contractual or pre-contractual relationship with you.

1.4 – Cockpit 

On our website, you have the option to register for our Cockpit by providing your personal data, to manage your enquiry, watch list, searches and possibly vehicle details.

If you register with us, the information marked with * is mandatory. The rest is optional: 

• Email address*
• Salutation*
• First name*
• Name*
• Address
• Postcode
• Location
• Telephone number

The mandatory information is required in order to process your request. The voluntary provision of further data helps us provide you with more comprehensive support. 

The Cockpit also processes the following data:

• Enquiries about warranty, leasing, insurance and appointments 
• Overview of insurance and leasing information concerning you as well as your appointments 
• Offers and contracts
• Your last login data with date, day and time are also shown.

Us processing your personal data is subject to your given consent, which is obtained by means of a double opt-in. Your consent to us processing your personal data will therefore be obtained when you register, and reference will be made to this privacy policy. If the registration serves the fulfilment of a contract to which you are a party or the implementation of pre-contractual measures, this shall serve as the basis for the processing of your personal data. 

You can change or delete your data at any time. You also have the option to cancel your customer account at any time. Please send your objection via email to info@jaguarlandrover.ch. If the personal data is required for the fulfilment of a contract or for the implementation of pre-contractual measures, an early deletion of the data is only possible insofar as contractual or legal obligations do not prevent a deletion.

1.5 – Profiling and automated decision making

We process your personal data automatically with the aim of evaluating certain personal aspects (profiling). We use profiling in particular to be able to inform and advise you in a targeted manner about our products and services. In doing so, we use evaluation tools that enable us to provide needs-based communication and advertising, including market and opinion research.

For the establishment and implementation of the business relationship and also otherwise, we generally do not use automatic decision-making. Should we use such procedures in individual cases, we will inform you separately about this, insofar as this is required by law, and inform you about the associated rights.

1.6 – Buying a vehicle – online

If you want to order in our online shop, the information marked with a * is mandatory. The rest is optional: 

• First name*
• Name*
• Address*
• Email address*
• Telephone number
• Password* (when opening a Cockpit account)

When you purchase a vehicle, we also collect vehicle data (e.g. make, model) and information about how you would like the vehicle to be delivered. 

You have the choice of whether you want to enter your data required for the order only once for this order or whether you want to create a Cockpit account in which your personal data is stored for later purchases. 

The Cockpit account mainly contains the following data:

• Your customer details as mentioned above
• Your last login with date, day and time are shown.

We process this information to process orders through the merchant concerned and to provide them with other related services. For this purpose, we may also share your personal data with them. The basis for this is the fulfilment of our contract with you. 

If you do not create a Cockpit account, we will store your data for the purpose of processing your order. We will then fully delete your data as soon as we are no longer legally required to keep it. 

During the ordering process, the service providers we use (such as logistics service providers and payment service providers) are provided with the necessary data they require to process the order and carry out other associated tasks. In this case, the personal and payment data is processed directly via the provider of the specific payment system. We do not receive or store your payment data in this case. The data protection regulations of the respective provider of the online system apply in each case. The responsibility for your payment data is borne by your chosen payment service provider.

If you wish to close your Cockpit account, the associated data will be deleted, excluding any data that we are legally obligated to store. You are responsible for securing your data should you cancel before the end of the contract. We are entitled to irrevocably delete all data stored during the term of the contract at any time.

We do not store credit card information on our website.

If you wish to make a payment, we will redirect you to an external website of a payment system provider that stores the data associated with your payment methods. The data protection regulations of the provider of the payment system apply.

1.7 – Marketing purposes

We also use your personal data on the basis of our legitimate interest for the following purposes: 

• To maintain the customer relationship with you 
• To personalise your shopping experience and make it customer-friendly
• To communicate with you about your orders and about certain products or marketing promotions; and
• To recommend products or services that may be of interest to you.
• The data may be shared with the dealer of your vehicle as well as marketing agencies for the listed marketing purposes.  

If you do not wish this, you can object at any time to the processing of your data for the purpose of direct marketing, including profiling, which is related to such direct marketing. If you object, we will no longer process your personal data for this purpose. Please send us your objection via email to info@jaguarlandrover.ch.

1.8 – Competitions

When you participate in competitions, we collect your personal data that are necessary for the implementation of the competition. This is usually your name and contact details. It may be that we pass on your personal data to our competition partners, e.g. in order to send you the prize. 

The data processing and data transfer may vary depending on the competition and is therefore specifically described in the respective conditions of participation. Participation in the competition and the associated data collection is of course voluntary. Detailed information can be found in our conditions of participation for the respective competition.

The processing of your personal data is carried out for the implementation of the competition as well as for the fulfilment of legal obligations and for the protection of our legitimate interests in connection with the competitions and prizes. If you have given us consent to process your personal data, we will process your personal data for the purpose stated in the declaration of consent. You can revoke the consent you have given at any time. Please send us your revocation via email to info@jaguarlandrover.ch.

Your personal data will be deleted after the end of the competition.

1.9 – Downloads

We do not require you to provide any personal data for the download.

1.10 – Applications   

If you apply for a job with us on this platform, the data you provide during the application process will be processed to check whether we wish to employ you. The processing may also take place electronically. This is particularly the case if an applicant sends us the relevant application documents electronically, for example by email or via an online form on our website.

The information marked with * is mandatory and will be collected through the use of the online form:

• Salutation
• Title
• First name*
• Name*
• Address*
• Postcode, Town*
• Country*
• Date of birth 
• Email address*
• Telephone*
• Application documents (cover letter, curriculum vitae, certificates, attestations, etc.)*

The applicant data marked as mandatory is required in order to assign the application to you, to contact you regarding your application and to check the chances of success of your application. 

This data is stored, evaluated, processed or forwarded internally exclusively in the context of your application. In addition, they may be processed for statistical purposes (e.g. reporting). In this case, no conclusions can be drawn about individual persons.

The processing of your application data is subject to the implementation of "pre-contractual measures", whereby it is our legitimate interest within the meaning of Art. 6 (1) (f) GDPR to check your suitability for the advertised position and our interest in employing you as part of the application process. 

In the event of employment, the transmitted data will be stored for the purpose of processing the employment relationship in compliance with the statutory provisions. If the application procedure ends without employment, your data will only be processed until the decision about the employment. Thereafter, the data will be deleted 6 months after the rejection has been sent or the application documents have been returned to the applicant. Your data will only be stored in an applicant pool if you expressly give us permission to do so. 

Notwithstanding the above, you have the option to object to the data processing and have your electronic data deleted at any time; this may mean that we may not be able to consider your application further if we do not (or no longer) have the necessary information to refer to. Please send your objection by email to info@jaguarlandrover.ch or to the email address stated in the job post.

1.11 – Financing request

If you are interested in a vehicle, you have the option of submitting a financing request. The following fields marked with * are mandatory for processing your request. The rest is optional:

For this purpose, we collect the following data:

Calculation of the leasing rate:

• Lease term
• Mileages per year
• Amount of the deposit 

Your information:

• Salutation
• First name*
• Name*
• Street*
• Postcode*
• Town*
• Email address* 
• Telephone
• Message

The data collected for financing enquiries are processed exclusively for this. 

The data will be deleted or made anonymous as soon as they are no longer required to achieve the purpose for which they were collected. For the data from the financing request, this is the case when the request is fully answered and no other legally recognised legal basis (in particular legal obligations to keep or archive) allows further processing.

1.12 – Provision of contractual services

We also process your data to the extent necessary in each case to fulfil our contractual and pre-contractual obligations and to carry out other services requested by you (e.g. repair order or an order for a tyre change). We will also use your data to ask you about your satisfaction with the contractually provided service.

The data processed, the type, scope and purpose of the processing required in each case are therefore determined by the contract agreed with you or the service requested by you.

The processed data mainly includes the key data (e.g. name, address, etc.), the contact data (e.g. email address, telephone number, etc.) the contractual data (e.g. services used, subject of the contract, contractual communication, names of contact persons) and the payment data (e.g. bank details, payment history, etc.).

The data is deleted when the data is no longer required for the fulfilment of contractual or legal duties as well as for the handling of any warranty and comparable obligations.

2 – Cookies

Our website uses cookies and technically similar solutions. These are text files that are placed and stored on your device. Cookies and similar technical solutions are used to make our website more user-friendly, effective and secure and to make your visit to our website as pleasant as possible. They are also used to analyse the use of our website.

Temporary cookies

We use temporary cookies. These are automatically deleted when you log out. These include in particular the session cookies. These store a session, with which various requests of your browser can be assigned to the web session. This means that your computer can be recognised when you return to the website. 

Persistent cookies

In addition, we use persistent cookies, which are used on your computer beyond the respective usage process. During a further visit, it is then automatically recognised that you have already been with us and which inputs and settings you prefer. This data allows you to receive information on the site that is specifically tailored to your interests, for example. 

Non-personal cookies

Non-personal cookies do not transmit any personal data to us. For example, statistics cookies. They help us understand how visitors interact with the website by collecting and reporting information anonymously.

Preference cookies

Preference cookies allow a website to remember information that affects the way a website behaves or looks, such as your preferred language or the region you are in.

Security cookies

We use security cookies to identify and prevent security risks. For example, we may use these cookies to store information about your web session. 

Performance cookies

We use performance cookies to collect information about how you use our services. This helps us to improve our services. For example, we may use these cookies to determine whether you have accessed a particular page.

Third-party cookies

Furthermore, we make use of functions of some web analysis services that help us to make our internet offer and the website more interesting for you. Therefore, cookies from partner companies are also stored on your hard drive when you visit our website. For more information on the use of third-party cookies, please refer to Section 3 "Analysis tools".

The basis on which we process your personal data using cookies depends on whether we ask you for consent. If we ask you for consent and you consent to the use of cookies, the basis of the processing of your personal data is your consent. If we do not obtain your consent, we process the personal data processed with the help of cookies on the basis of our legitimate interests (e.g. in the business operation of our online offer and its improvement). 

Depending on whether the processing is based on consent or legal permission, you have the option at any time to revoke any consent given or to object to the processing of your personal data by cookies. You can initially declare your objection by means of your browser settings, e.g. by deactivating the use of cookies. However, this may also restrict the functionality of our online offer.

Use the following links to learn about this option for the most commonly used browsers:

• Edge: https://support.microsoft.com/en-gb/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d 
• Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?redirectslug=cookies-erlauben-und-ablehnen&redirectlocale=de
•  Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB&sjid=10585364652658545940-EU
• Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
• Opera: https://www.opera.com/help/tutorials/security/privacy/

To find out more, please see our Cookie Policy: https://www.jaguar.ch/de/cookie-policy/index.html 

3 – Analysis tools  

On our website and apps, we use various website analytics and tracking services, which we explain in more detail below. Where we ask for your consent to use the third-party service providers, the legal basis for this form of data processing is consent. If we do not obtain your consent, your personal data will be processed on the basis of our legitimate interests, i.e. our interest in providing efficient, economic and recipient-friendly services.

3.1 – Google Analysis Tools

We use the following Google analytics tools on our website. 

Google Analytics with Google Tag Manager 

We use Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA («Google USA»), where Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland («Google Ireland») is our direct contractual partner and Google USA acts as a processor for Google Ireland.

Google Analytics allows us to analyse activity on our sites across devices. 

Google may use persistent performance cookies for these purposes, to evaluate the use of our website, to compile reports on website activities and to provide us with other services related to website and internet use (see our notes in Section 2). The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. We only use Google Analytics with activated IP anonymisation, which means that your IP address is shortened by Google within Switzerland or the EU/EEA before transmission and cannot be traced. We also deactivate functionalities that could extend the transmission to and use of data by Google, e.g. signals and data sharing.

Information that we share with Google may not be considered personal data by Google, even though it is considered as such under the GDPR or the FADP. It is possible that Google may use this data for its own purposes to draw conclusions about the identity of visitors, create personal profiles and link this data to the Google accounts of these persons, in particular if you are registered with Google itself (e.g. through a user account). Your personal data will then be processed in accordance with Google's own privacy policy. However, we do not receive this information and Google only tells us how our specific website is used (no information about you personally). 

Conversion Tracking for Adwords

The Google marketing services we use include the online advertising program Google Ads (formerly Google AdWords). In the case of Google Ads, each Ads customer receives a conversion cookie. Cookies can therefore not be tracked via the websites of Ads customers. The information obtained with the help of the cookie is used to create conversion statistics for us. However, in doing so, we only learn the total number of users who clicked on our ads and were redirected to a page tagged with a conversion tracking tag. However, we do not receive any information that personally identifies you. For more information about Google Ads, please visit https://ads.google.com/intl/de_ch/home/.

Google Marketing Platform

Another Google marketing service we use is Google Marketing Platform (formerly Google DoubleClick). Google Marketing Platform uses cookies to enable Google and its partner websites to serve ads based on your visits to our website or other websites on the Internet. For more information about Google Marketing Platform, please visit https://marketingplatform.google.com/about/enterprise/.

Google Data Studio

We also use the Google Data Studio. Google Data Studio enables the aggregation and visualisation of different data in connection with other Google services or via external data sources. This service is used in particular for statistical evaluations, forecasts and as a basis for strategic decisions. All data processed by us with Google Data Studio is of a purely statistical nature. No personal data is processed, nor is anonymised or pseudonymised data merged with personal data.

3.2 – Facebook Pixel, Custom Audiences and Facebook Conversion

We use the Facebook Pixel of Meta Platforms Inc., 1601 Willow Avenue, Menlo Park, CA 94025, USA, whereby, according to Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (« Meta Ireland»), Meta is our direct contractual partner and Meta Inc., based in the USA, acts as its sub-processor, with whom Meta claims to have entered into the Standard Contractual Clauses, Module 3 (Processor-to-Processor).

With the help of the Facebook pixel, it is possible for Facebook to determine the visitors to our online offers as a target group for the display of advertisements («Facebook ads»). Accordingly, we use the Facebook pixel to display the Facebook ads placed by us only to those Facebook users who have also shown an interest in our online offers or who have certain characteristics (e.g. interests in certain topics or products determined on the basis of the websites visited) that we transmit to Facebook («Custom Audiences»). With the help of the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interest of users and do not have a harassing effect. With the help of the Facebook pixel, we can also track the effectiveness of the Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad («conversion»).

Furthermore, when using the Facebook Pixel, we use the additional function «extended matching» (data such as telephone numbers, email addresses or Facebook IDs of the users) to create target groups («Custom Audiences» or «Look Alike Audiences») which are transmitted to Facebook (encrypted). To find out more about «advanced matching», please go to: https://de-de.facebook.com/business/help/611774685654668.

We also use the «Custom Audiences from File» procedure. Here, the email addresses of the newsletter recipients are uploaded to Facebook. The upload process is encrypted. The upload is used solely to determine recipients of our Facebook ads. We want to ensure that the ads are only displayed to users who are interested in our information and services. 

Data processing by Facebook takes place within the framework of Facebook's data policy. As a result, you can find general information on the display of Facebook ads within the Facebook data policy: https://www.facebook.com/policy.php. 

You can object to the collection by the Facebook pixel and use of your data to display Facebook ads. To do so, you can visit the page set up by Facebook and follow the instructions there on the settings for usage-based advertising: https://www.facebook.com/settings?tab=ads. To do this, you must be logged in to Facebook.

4 – Other services 

As part of our website and for the provision of our services, we use other services which we explain in more detail below. Where we ask for your consent to use the third-party service providers, the legal basis for this form of data processing is consent. Where we do not seek your consent, we process your personal data on the basis of our legitimate interests, i.e. our interest in providing efficient, economic and recipient-friendly services.

4.1 – Adobe CMS

We use Adobe Experience Manager from Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland, as our content management system. Personal data from forms is stored in this system and used for further processing. How long we store your personal data for is subject to the specific statutory retention period. After this period, the data will be routinely deleted, provided that it is no longer required for the fulfilment or initiation of a contract or for other legitimate interests.

To find out more, please go to https://adobe.com/ch_de/privacy.html

4.2 – Fusedeck 

We use Fusedeck from Capture Media AG, Löwenstrasse 3, 8001 Zurich, Switzerland, as an analysis service for the statistical evaluation of our online offer. For this purpose, the use of this website is measured in the context of engagements and events.

Fusedeck does not use cookies for this purpose and does not link data across websites. To evaluate user behaviour, a user ID is generated in each case. The analysis is therefore anonymous, so that no reference can be made to specific or identifiable persons. This information is used, among other things, to compile reports on the activity of the website.

The specific storage period of the processed data is not in our control, but is determined by Capture Media AG. Further information can be found in the privacy policy for Fusedeck: https://fusedeck.com/en/data-privacy/ 

Further information about data protection and your rights in connection with Fusedeck, including the opt-out option, can be found in Fusedeck's privacy policy at: https://privacy.fusedeck.net/en/zY3EFXdzg0 

4.3 – Abstract API

We use Abstract API to improve your user experience. As such, Abstract API may be required to process personal data on behalf of its customers.

To ensure maximum compliance with local data protection laws, Abstract API, unlike other online services, does not store any of the data sent in a central database. All API requests are cached for 7 days and then automatically deleted from their logs. 

4.4 – Campaign Monitor

We use the service provider «Campaign Monitor» to send the newsletter. The provider is Campaign Monitor Pty Ltd, 404/3-5 Stapleton Avenue, Sutherland NSW 2232, Sydney, Australia. Campaign Monitor is a service that organises and analyses newsletter distribution. The data entered by you for the purpose of receiving newsletters (e.g. email address) will be transmitted to and stored on the servers of Campaign Monitor in the USA and, if applicable, Germany and Australia. 

Campaign Monitor uses this information to send and statistically analyse the newsletters on our behalf. For the evaluation, the emails sent contain web beacons or tracking pixels, which are single-pixel image files that are stored on our website. This makes it possible to determine whether a newsletter message has been opened and which links, if any, have been clicked on. In addition, technical information is recorded (e.g. time of retrieval, IP address, browser type and operating system). The data is collected exclusively in pseudonymous form and is not linked to your other personal data; direct personal reference is therefore excluded. This data is used exclusively for the statistical analysis of newsletter campaigns. The results of these analyses can be used to better adapt future newsletters to the interests of the recipients.

Campaign Monitor offers extensive analysis options. For example, it is recorded whether the newsletter was opened and which links were clicked on in the mails. However, the analyses of newsletter usage are always carried out on a group basis, i.e. no analyses are carried out on the individual newsletter recipient. 

Furthermore, Campaign Monitor may use this data itself on the basis of its own legitimate interest in pseudonymous form, i.e. without being attributed to a user, to optimise or improve its own services, e.g. to technically optimise the dispatch and presentation of the newsletters or for statistical purposes to determine which countries the recipients come from. However, Campaign Monitor does not use the data of our newsletter recipients to write to them itself or to pass it on to third parties.

If you wish to object to data analysis for statistical evaluation purposes, you must unsubscribe from the newsletter.

We have entered into an order processing agreement with Campaign Monitor, in which we oblige Campaign Monitor to protect our clients' personal data and not to pass it on to third parties. 

The personal data you provide for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted from our servers as well as from the servers of Campaign Monitor after you unsubscribe from the newsletter.

You can view the privacy policy here: http://www.campaignmonitor.com/privacy/. 

4.5 – Google Maps

On our website, we use the Google Maps service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA («Google USA»), whereby Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland («Google Ireland») acts as our processor and Google USA may act as its processor. This allows us to show you interactive maps directly on the website and enables you to use the map function conveniently.

By using Google Maps, information about your use of our website (including your IP address) may be transmitted to a Google server in the USA and stored there. Google may store this data as usage profiles for the purpose of tailoring its services, advertising and market research. If you are logged in to Google, your data will be directly assigned to your account. If you do not wish this, you must log out beforehand. If you do not agree to the processing of your data, you have the option of deactivating the Google Maps service and thus preventing the transfer of data to Google. To do this, you must deactivate the Java Script function in your browser. However, we would like to point out that in this case you will not be able to use Google Maps or only to a limited extent.

Further information on data processing and data protection by Google Maps can be found at: http://www.google.com/intl/de_de/help/terms_maps.html and https://policies.google.com/privacy.

4.6 – YouTube

We use the provider YouTube for the integration of videos. YouTube is a service of YouTube LLC («YouTube»), 901 Cherry Ave, San Bruno, CA 94066, USA. YouTube LLC is a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, with Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland («Google Ireland») acting as our processor and Google USA possibly acting as its processor.

When you start a YouTube video on our website, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited. This information (including your IP address) may be transmitted to a Google server in the USA and stored there. If you are logged into your YouTube account at the same time, you enable YouTube to assign your surfing behaviour directly to your personal profile. In addition, it cannot be ruled out that YouTube processes your personal data for its own purposes, in which case YouTube's privacy policy applies. You can prevent this by logging out of your YouTube account before visiting our website. If you watch a video on our website and start a YouTube video, you agree to the associated data processing, including data transmissions to the USA. 

For more information about YouTube's data processing and privacy, please visit: https://www.youtube.com/t/terms and https://policies.google.com/privacy.

4.7 – Matelso Call Tracking

On the basis of our legitimate interests (i.e. to ensure the quality of our online offers), we use the call tracking technology of MaTelSo GmbH, Heilbronnerstr. 150, 70191 Stuttgart ("Matelso"). Each telephone number provided on our website may be a 'call tracking' number, where the time, date, call acceptance and duration of the call, as well as the telephone numbers of both parties, are recorded, stored and forwarded to Matelso and the called person for the purpose of determining advertising effectiveness. For more information, please refer to Matelso's privacy policy: https://matelso.com/en/privacy-policy/

You can prevent the collection and disclosure of the aforementioned personal data and the processing of this data by suppressing your telephone number before calling us or by calling from an anonymous telephone number. In addition, you can deactivate the use of JavaScript in your browser settings or install a Java script blocker, such as www.noscript.net or www.ghostery.com, to prevent the collection of other website analysis data.

4.8 – Links to other websites

Our website may contain links to other websites which are not operated by us and to which this privacy policy does not extend. After clicking on the link, we no longer have any influence on the processing of any data transmitted to third parties (such as the IP address), as the behaviour of third parties is naturally beyond our control. Therefore, we cannot assume any liability for these third-party contents. The respective provider or operator of the website is responsible for the content of the linked pages. 

The linked pages were checked for possible legal violations and recognisable infringements at the time of linking. Illegal contents were not recognisable at the time of linking. A permanent control and examination of the linked pages without concrete evidence of a violation of the law is not reasonable. If we become aware of any infringements, such links will be removed immediately.



https://www.jaguar.ch/de/index.html



https://accessories.jaguar.com/ch/de/



https://stocklocator.jaguar.ch/de/approved



https://shop.jaguar.com/




https://www.landrover.ch/index.html


https://accessories.landrover.com/ch/de


https://stocklocator.landrover.ch/de/approved



https://shop.landrover.com/




https://www.rangerover.com/en-ch/index.html

5 – Social Media Plugins 

We also use plug-ins from social networks such as Facebook, Twitter, Instagram and LinkedIn on our websites. This is visible to you in each case (typically via the corresponding symbols). We've configured these items to be disabled by default. If you activate them (by clicking), the operators of the social networks can register this action and where you are on our website, and can use this information for their purposes. By activating the plug-in elements, you agree to the related data processing and, if necessary, to the data transmission to those services. The processing of your personal data is then the responsibility of that operator in accordance with its data protection regulations. We do not receive any information about you from them. 

6 – Legal basis, storage period and data security 

6.1 – Legal basis

The legal bases for processing your personal data, to the extent that a legal basis is required under the applicable data protection regulations, are as follows: 

• Your consent, which you can revoke at any time (e.g. to receive our newsletter or to register for your customer account) 
• The conclusion or performance of a contract with you or your enquiry in advance thereof (preliminary contract) (for example, by ordering products or services from us or submitting a job application)
• The protection of our legitimate interests on our part (for example, if your professional contact details are collected when you place an order/contact us on behalf of your employer) 
• A legal obligation (for example, for the storage of documents by us)
• Vital interests, if any.

6.2 – Storage period 

Unless expressly stated within the scope of this privacy policy, we process and store your personal data only for as long as is necessary for the fulfilment of our contractual and legal obligations or otherwise for the purposes pursued with the processing, that is and may be for the duration of the entire business relationship (from the initiation, processing to the termination of a contract and the warranty period as well as a subsequent support phase) as well as beyond this in accordance with the statutory retention and documentation periods. It is also possible that personal data will be retained for the time during which claims can be asserted against us and insofar as we are otherwise legally obliged to do so or legitimate business interests require this (e.g. for the duration of current limitation periods, for evidence and documentation purposes).

As soon as your personal data is no longer required for the above-mentioned purposes or a prescribed retention period expires, your personal data will be deleted or blocked as a matter of principle and as far as possible.

6.3 – Data security 

We take technical, contractual and organisational measures for the security of data processing in accordance with the state of the art. In this way, we ensure that the provisions of the data protection laws are complied with and that the personal data processed by us is protected against manipulation, loss, destruction or access by unauthorised persons. These security measures include, among other things, the use of recognised encryption procedures (e.g. encryption using SSL/TLS). Our security measures are continuously improved in line with technological developments. 

We also take our own internal data protection seriously. Our employees and the service companies commissioned by us are obliged to maintain confidentiality and to comply with the provisions of data protection law. Moreover, they are only granted access to your personal data to the extent necessary.

6.4 – Transfers to third countries

If the level of data protection in a country where the data is processed does not comply with the applicable data protection regulations, we will contractually ensure that the protection of your data is at all times equivalent to that in Switzerland or the European Union (EU)/European Economic Area (EEA). You have the option to obtain a copy of the relevant contractual provisions from us.

6.5 – Minors 

Our website and our services are aimed at an adult audience. Minors, in particular children under the age of 16, are prohibited from transmitting personal data to us or registering for a service without the consent of their parents or legal guardians. If we discover that such data has been transmitted to us, it will be deleted immediately. The parents (or legal guardian) of the child can contact us and request deletion or unsubscription.

7 – Your rights as data subjects 

Right to information

You have the right to request information from us as to whether and, if so, which of your personal data we process.

Right of rectification

You have the right to request the rectification of your inaccurate personal data and, if necessary, the completion of incomplete personal data in our systems. 

Right of erasure

You have the right to request that your personal data be erased, for example, if the data is no longer required for the purposes pursued. However, if we are obliged or entitled to retain your personal data nevertheless due to legal or contractual obligations, we can therefore restrict or block your personal data in these cases only to the extent necessary.

Right to restriction of processing

Under certain conditions, you have the right to demand that we restrict the processing of your personal data.

Right to data portability

Where applicable, you have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request the transfer of this data to a third party. If you request the direct transfer of the personal data to another responsible party, this will only be done insofar as this is technically feasible.

Right to object 

You have the right to object to the processing of your personal data at any time in accordance with the legal requirements. In particular, you have the right to object to the processing of your personal data for the purpose of direct marketing, including an objection to profiling related to such direct marketing.

Withdrawal of consent

You have the right to withdraw your consent to the processing of your personal data at any time, in principle with effect for the future. The withdrawal of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the withdrawal.

Right to lodge a complaint

Depending on the applicable data protection legislation, you may have the right to lodge a complaint with the data protection authority responsible for you, in Switzerland this is the Federal Data Protection and Information Commissioner (FDPIC). 

Please note that exceptions and limitations apply to these rights. In particular, we may need to process and store your personal data in order to fulfil a contract with you, to comply with legal obligations, or to protect our own legitimate interests. To the extent permitted by law, we may therefore also refuse your data protection-related requests or only comply with them to a limited extent. 

For questions in connection with the data protection practised by us and for information regarding your rights as well as for the assertion thereof, you can contact us at the contact options specified in Section 8 of this privacy policy. If necessary, we reserve the right to request your identification in an appropriate manner for the processing of requests.

8 – Contacts 

For enquiries and to exercise your rights under Clause 7, you can contact the following bodies:

8.1 – Responsible persons

The responsible party within the meaning of the applicable data protection laws is:

Jaguar Land Rover Schweiz AG
Emil-Frey-Strasse
5745 Safenwil
Schweiz

Telefon:  062 788 88 33

info@jaguarlandrover.ch

8.2 – Company data protection officer

A company data protection officer has been appointed. They can be contacted at info@jaguarlandrover.ch.

9 – Changes to the privacy policy 

We expressly reserve the right to update and modify this privacy policy at any time at our discretion. 

Last updated on 12/12/2024 / Jaguar Land Rover Switzerland Ltd