FAQS

A home charger is the most convenient way to charge your electric or plug-in hybrid vehicle. It's faster and more efficient than a standard household plug socket. It'll potentially give you access to cheaper energy when utilising off-peak rates, especially compared to public charging.

Your installer will be able to advise on the best location for your charger. Generally, we'd recommend installing it:

- Within six metres of where you park your vehicle

- On a sturdy solid/brick wall (the Range Rover Home Charger weighs around 6kg)

- Over 75cm above the ground

- Somewhere with a good WiFi signal

Single‑phase electricity uses one flow of power and is suited to smaller household needs, while three‑phase electricity uses three flows working together to provide a stronger supply for bigger homes or businesses. A three-phase supply can enable faster EV charging. If in doubt, ask your electricity provider, installer or a qualified electrician.

How much electrical power a car charger can provide a vehicle to charge battery at is measured in kilo-Watts. A 7kW charger adds power to an electric vehicle at a steady, everyday pace sufficient for most vehicles. A 22kW charger can charge a vehicle's battery up to 3 times faster than a 7kW charger; provided that both the car can accept the higher speed, and the property has the required electricity supply connection.

The Range Rover Home Charger measures 280mm x 280mm x 148mm and weighs 6kg. It has a 7.5m cable.

Yes. The Range Rover Home Charger should be compatible with any plug-in vehicle that uses a connector suitable for your market.

Plug your Range Rover Home Charger into your electric vehicle and a charging session will start automatically. If a charging schedule is set, the charger will wait until the scheduled time to begin charging. You can also initiate charging using the Range Rover App*.

*Requires a compatible smartphone. Mobile network connectivity cannot be guaranteed in all locations.

You can configure a charging schedule by selecting 'Schedules' on the charger screen in the Range Rover App*. Select 'Add task' and set the required hours using the time range selector.

*Requires a compatible smartphone. Mobile network connectivity cannot be guaranteed in all locations.

Visit the reporting section of the Range Rover Home Charger home screen in the Range Rover App*. This will show you details of past charging sessions, including start/end times, energy consumption and costs.

*Requires a compatible smartphone. Mobile network connectivity cannot be guaranteed in all locations.

You can use the reporting feature in the Range Rover App* to download a copy of your charging history in a CSV document using the export icon in the top right hand corner of the screen.

*Requires a compatible smartphone. Mobile network connectivity cannot be guaranteed in all locations.

No you will not be able to use your Range Rover App to control an existing non Range Rover home charger. You will need to use the alternative home charger's app (if available) instead.

If you're unable to start a charge, check for any conflicting settings between your vehicle and the charger. Next, try unplugging and plugging the charging lead into the vehicle. If the issue persists, try restarting the charger by switching it off and then on. Alternatively, contact our support team for assistance.

Verify schedules: Ensure there are no conflicting schedules between your Home Charger and your vehicle.

Check connection: Visit the charging screen of the app to confirm your Home Charger is connected, plugged in, and not showing any errors.

For any persistent faults, please see the 'I'm unable to charge' FAQs.

Refresh the Range Rover App for the latest charging information. Charge summaries will appear at the end of a charging session, after you unplug. If the issue persists, please contact customer support for assistance.

When connecting your Range Rover Home Charger to your Range Rover App, you'll have the opportunity to add your energy tariff details, including peak and off-peak rates. This allows you to optimise and monitor the cost of charging sessions. You can also update this information in the Range Rover App settings.

There are a number of factors that can affect how long it takes to charge your Range Rover. These include whether the charge point is AC (Type 2) or DC (CCS), the power rating of the charge point, and other variables including, without limitation, the level of charge and the temperature of your Range Rover battery.

Your new Range Rover will have a Type 2 and CCS connection. Your Type 2 (AC) connection is used for slower charging, either at home or at destinations. Most Type 2 charge points will require you to use your own Type 2 cable, which is supplied with your new Range Rover. 

CCS (DC) is typically used for high-powered chargers, such as those at motorway services or on-route charging hubs. CCS charge points will always have their own cable, so there is no need to worry about not having the right cable to use at a CCS charge point. 

Your Range Rover App will display up-to-date information on charging locations, including cable and connection types.  

AC (alternating current) and DC (direct current) are the two types of power used when charging your Range Rover. AC charging is used for slower charging, such as at home. AC power is delivered to your vehicle from the charge point, and your vehicle then converts this AC power, using the onboard charger, into DC power, which is then fed into the battery.

DC charge points contain the conversion technology featured in the car's onboard charger, meaning the charge point can deliver DC power straight to your Range Rover battery. As DC charge points are able to deliver power directly to the battery, this means higher power delivery is possible. 

Select Tesla Supercharging sites are open to non-Tesla electric vehicles, meaning it is now possible to charge your Range Rover using the Tesla Supercharger Network. Please download the Tesla app for instructions on how to sign up and access the network.

Public charging is all charging that is done away from your home. Use your in-vehicle infotainment or Range Rover App to locate and navigate to charging locations when away from home.

The Range Rover App is your ultimate companion for Range Rover Electric models - designed to keep you connected and in control wherever you go. Enjoy seamless connectivity, intelligent remote features, and exclusive editorial content, all in one place*.

Range Rover App features may include**:

Remote Commands - Lock, pre-condition, and locate your vehicle remotely

Security Monitoring - Keep an eye on your vehicle’s status and safety

Exclusive Content - Discover curated stories and insights from the world of Range Rover

*Requires a compatible smartphone. Mobile network connectivity cannot be guaranteed in all locations.

**Features may vary by market and may require an active subscription. For more information, contact your local retailer.

You can download the Range Rover App from the Apple App Store^TM or Google Play Store^TM.*

Download for IOS

Download for Android

*Compatible smart phones only

We'd encourage anyone to download the Range Rover App but only clients with a Range Rover Electric and Range Rover Sport Electric will be able to see their order details and access connected vehicle features. If you have an alternative vehicle, download the Land Rover Remote App from the Apple App Store™ or Google Play Store™*.

*Requires a compatible smartphone. Mobile network connectivity cannot be guaranteed in all locations.

The Range Rover app works on Apple devices with iOS 26.2 or later and Android devices with OS 9 or later.

If you see a message saying your sign-in details aren't valid, please check that the email address you're using is the one originally used to create your Range Rover account. Your password will be the same as the one used to link your vehicle to the Range Rover App.

If you've forgotten your password, please use the 'forgotten password' link on the sign-in page.

Please use the ‘forgotten password’ link on the sign-in page. Alternatively, you can change your password in your Account Settings.

You can sign into the Range Rover App using your password or device biometric features such as fingerprint recognition or face ID. This helps to ensure secure access to your Range Rover App account.

You can sign into your Range Rover App account using the details from your InControl Account . When you do this for the first time, you’ll be asked whether you’d like to enable biometric sign in for your device. Terms and Conditions and Privacy Policy specific to Range Rover App will apply.

If you need to change the email address linked to your Range Rover App account, you can do this via the 'Your Account' section of the Range Rover App.

You can unlock your account by using the ‘forgotten password’ button on the Range Rover App sign-in page.

We'd like to invite any of our clients to experience the Range Rover App. Currently, vehicle and order compatibility is only available with the New Range Rover Electric and Range Rover Sport Electric. The Range Rover App does not currently support Range Rover Petrol, Diesel or Petrol-Hybrid vehicles.

You can add another vehicle to your Range Rover App account by tapping the 'add vehicle' icon at the top of the homepage. Up to eight vehicles can be added to your account, although only the New Range Rover Electric and Range Rover Sport Electric are currently accepted. The Land Rover Remote App is available for other models.

No. Only the primary owner (who first activates their connected services through the in-car Pivi system) can access the Range Rover App Connected Services for that vehicle. To use the Range Rover App, you must sign in with the same account that was used to connect to the vehicle.

You can remove a vehicle by navigating to the Vehicle Details page, tapping 'Remove Vehicle' at the bottom of the screen, and following the on-screen instructions. Before proceeding, you will be informed of any features or services that will no longer be available through the Range Rover App if you choose to remove your vehicle.

Please note: Vehicles must be removed from the app prior to transferring ownership. Any subscription is valid for the term purchased and removal of vehicle will not impact expiration or duration of the service.

Deleting your Range Rover App account removes your profile details and any linked vehicle data. It may also affect access to other JLR services that use the same credentials. To request deletion of all personal data held by JLR, please contact our Customer Relationship Centre.

You can connect your compatible vehicle to the Range Rover App by selecting 'Add Vehicle' on the Range Rover App homescreen and following the on-screen instructions.

There is an in-vehicle requirement to sign into the vehicle to complete the activation. Activation is confirmed via email and can take up to 72 hours to be received.

If you experience issues, please contact your retailer or Customer Relationship Centre.

By adding your compatible vehicle to the Range Rover App, you unlock a range of Connected Services that may be accessed via your smartphone, including*:

Remote access - Lock your vehicle, and control the climate remotely

Vehicle status - View charge levels, location, and overall vehicle health

Support - Quickly contact customer support when needed

*Features may vary by market and may require an active subscription. Requires a compatible smartphone. Mobile network connectivity cannot be guaranteed in all locations.

Please make sure that you have run the vehicle recently and it is in an open area with a good mobile signal. Double check that your sign-in credentials are correct, and you have a valid subscription. If you're still having issues, contact us using the support section of the app.

The app is designed with accessibility in mind and is compatible with the OS requirements.

You can find and watch 'How-to' films on the Range Rover electric ownership page.