FAQS

The Range Rover App is your ultimate companion for Range Rover Electric models - designed to keep you connected and in control wherever you go. Enjoy seamless connectivity, intelligent remote features, and exclusive editorial content, all in one place*.

Range Rover App features may include**:

Order Tracking - Stay updated on your vehicle’s journey from order to delivery

Public Charging - Manage and monitor charging on the go

Remote Commands - Lock, pre-condition, and locate your vehicle remotely

Security Monitoring - Keep an eye on your vehicle’s status and safety

Exclusive Content - Discover curated stories and insights from the world of Range Rover

* Requires a compatible smartphone. Mobile network connectivity cannot be guaranteed in all locations.

**Features may vary by market and may require an active subscription. For more information, contact your local retailer.

We'd encourage anyone to download the Range Rover App but only clients with a Range Rover Electric and Range Rover Sport Electric will be able to see their order details and access connected vehicle features. If you have an alternative vehicle, download the Land Rover Remote App from the Apple App Store™ or Google Play Store™*.

*Requires a compatible smartphone. Mobile network connectivity cannot be guaranteed in all locations.

The Range Rover app works on Apple devices with iOS 26.2 or later and Android devices with OS 9 or later.

If you see a message saying your sign-in details aren't valid, please check that the email address you're using is the one originally used to create your Range Rover account. Your password will be the same as the one used to link your vehicle to the Range Rover App. 

If you've forgotten your password, please use the 'forgotten password' link on the sign-in page.

Please use the ‘forgotten password’ link on the sign-in page. Alternatively, you can change your password in your Account Settings.

You can sign into the Range Rover App using your password or device biometric features such as fingerprint recognition or face ID. This helps to ensure secure access to your Range Rover App account.

You can sign into your Range Rover App account using the details from your InControl Account . When you do this for the first time, you’ll be asked whether you’d like to enable biometric sign in for your device. Terms and Conditions and Privacy Policy specific to Range Rover App will apply.

You can unlock your account by using the ‘forgotten password’ button on the Range Rover App sign-in page.

We'd like to invite any of our clients to experience the Range Rover App. Currently, vehicle and order compatibility is only available with the New Range Rover Electric and Range Rover Sport Electric. The Range Rover App does not currently support Range Rover Petrol, Diesel or Petrol-Hybrid vehicles.

You can add another vehicle to your Range Rover App account by tapping the 'add vehicle' icon at the top of the homepage. Up to eight vehicles can be added to your account, although only the New Range Rover Electric and Range Rover Sport Electric are currently accepted. The Land Rover Remote App is available for other models.

No. Only the primary owner (who first activates their connected services through the in-car Pivi system) can access the Range Rover App Connected Services for that vehicle. To use the Range Rover App, you must sign in with the same account that was used to connect to the vehicle.

You can remove a vehicle by navigating to the Vehicle Details page, tapping 'Remove Vehicle' at the bottom of the screen, and following the on-screen instructions. Before proceeding, you will be informed of any features or services that will no longer be available through the Range Rover App if you choose to remove your vehicle.

Please note: Vehicles must be removed from the app prior to transferring ownership. Any subscription is valid for the term purchased and removal of vehicle will not impact expiration or duration of the service.

Deleting your Range Rover App account removes your profile details and any linked vehicle data. It may also affect access to other JLR services that use the same credentials. To request deletion of all personal data held by JLR, please contact our Customer Relationship Centre.

You can connect your compatible vehicle to the Range Rover App by selecting 'Add Vehicle' on the Range Rover App homescreen and following the on-screen instructions.

There is an in-vehicle requirement to sign into the vehicle to complete the activation. Activation is confirmed via email and can take up to 72 hours to be received.

If you experience issues, please contact your retailer or Customer Relationship Centre.

By adding your compatible vehicle to the Range Rover App, you unlock a range of Connected Services that may be accessed via your smartphone, including*:

Remote access - Lock your vehicle, and control the climate remotely

Vehicle status - View charge levels, location, and overall vehicle health

Support - Quickly contact customer support when needed

*Features may vary by market and may require an active subscription. Requires a compatible smartphone. Mobile network connectivity cannot be guaranteed in all locations.

Please make sure that you have run the vehicle recently and it is in an open area with a good mobile signal. Double check that your sign-in credentials are correct, and you have a valid subscription. If you're still having issues, contact us using the support section of the app.

The app is designed with accessibility in mind and is compatible with the OS requirements.

You can find and watch 'How-to' films on the Range Rover Electric Ownership page.